Update Account Profile Help

How do I inform you of a legal name change?

For legal name changes, you need to inform us in writing and provide us with a copy of the marriage license or other appropriate legal document. Please mail the request to:

Dillard's Card Services/Wells Fargo Bank, N.A.
P.O. Box 10347
Des Moines, IA 50306-0347

How do I update my home/permanent address?

Please call Customer Service at 1-866-834-6294

Customer Service Hours: ...

for assistance.

When will this account profile change take effect?

Please allow up to 72 hours for your account to reflect the changes you have made to your account profile.

My account profile information is not updating.

Please call Customer Service at 1-866-834-6294

Customer Service Hours: ...

for assistance.

What is the impact of changing my email address?

Your online account will be updated with the new email address you provided. You will need to enter the validation code sent to your new email address in order to validate it.

What is the impact of changing my language preference to Spanish?

Online and U.S. Mail statements are available in Spanish. Other communications that are sent via U.S. Mail are also available in Spanish. At this time, the Dillard's Card Services website is not available in Spanish.